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Privacy Policy

1. Introduction

This Privacy Policy explains how Ten Forward, LLC collects, uses, stores, and protects personal information when you visit or make a purchase from https://drohhiraprobiotics.com/

We are committed to protecting your privacy and complying with applicable data protection laws, including:

  • California Consumer Privacy Act (CCPA), as amended by the CPRA
  • EU General Data Protection Regulation (EU GDPR)

2. Data Controller Information

Data Controller:
Ten Forward, LLC
2158 45th Ave, Suite 543
Highland, IN 46322-3742
United States

Phone: (800) 605-5032 (M–F, 9AM–6PM EST)

Email: customerservice@drohhiraprobiotics.com

If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact us using the details above.

3. How Orders Are Placed

Orders may be placed:

  • Through our secure online shopping cart
  • By phone at (800) 605-5032 (M–F, 9AM–6PM EST)
  • By mailing a check or money order to:
    Ten Forward, LLC
    2158 45th Ave, Suite 543
    Highland, IN 46322-3742

Orders paid by check or money order will ship once payment has cleared through the bank.

4. Information We Collect

We may collect the following categories of personal information:

A. Information You Provide

  • Full name
  • Billing and shipping address
  • Email address
  • Telephone number
  • Payment information (processed securely by third-party providers)
  • Order history
  • Customer service communications

B. Automatically Collected Information

  • IP address
  • Browser type and device information
  • Operating system
  • Pages viewed
  • Referring URLs
  • Cookies and tracking technologies

C. Marketing Preferences

  • Email subscription preferences
  • Interaction with marketing communications

5. How We Use Your Information

We use personal information to:

  • Process and fulfill orders
  • Process mailed or phone orders
  • Communicate about purchases
  • Provide customer support
  • Improve website performance
  • Send marketing communications (where consented)
  • Prevent fraud
  • Comply with legal obligations

We do not sell personal information.

6. Legal Basis for Processing (UK & EU Residents)

Where UK or EU data protection laws apply, we rely on:

  • Contractual necessity (order fulfillment)
  • Legal obligation (tax and accounting compliance)
  • Legitimate interests (fraud prevention and service improvement)
  • Consent (marketing communications and non-essential cookies)
  • You may withdraw consent at any time by contacting us or using the unsubscribe link in marketing emails.

7. Sharing of Information

We may share personal information with trusted service providers, including:

  • Payment processors
  • Shipping and fulfillment providers
  • Website hosting providers
  • Email marketing platforms
  • Analytics and advertising partners

These providers process data on our behalf and are bound by appropriate contractual safeguards.

We do not sell personal information.

8. International Data Transfers

Because we operate from the United States and may use international service providers, your information may be transferred outside your country of residence.

Where required, we implement appropriate safeguards such as:

  • Standard Contractual Clauses (SCCs)
  • UK International Data Transfer Agreements
  • Other legally recognized transfer mechanisms

9. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Enable essential website functionality
  • Analyze site traffic and performance
  • Improve user experience
  • Deliver relevant advertising

Where required by law (UK/EU), we obtain consent before placing non-essential cookies.

You may manage cookie preferences via your browser settings or our cookie consent tool.

10. Data Retention

We retain personal data only as long as necessary to:

  • Fulfill contractual obligations
  • Comply with legal and tax requirements
  • Resolve disputes
  • Enforce agreements

When no longer required, data is securely deleted or anonymized.

11. Your Rights (UK & EU Residents)

You have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion of personal data
  • Restrict processing
  • Object to processing
  • Data portability
  • Withdraw consent at any time

To exercise your rights, contact:

  • customerservice@drohhiraprobiotics.com
  • or call (800) 605-5032.

12. California Privacy Rights (CCPA / CPRA)

If you are a California resident, you have the right to:

  • Know what personal information we collect
  • Request deletion of personal information
  • Request correction of inaccurate information
  • Opt out of the sale or sharing of personal information
  • Limit use of sensitive personal information
  • We do not sell personal information.

To exercise your California rights, contact:

  • customerservice@drohhiraprobiotics.com
  • (800) 605-5032

We will not discriminate against you for exercising your rights.

13. Data Security

We implement appropriate technical and organizational measures, including:

  • SSL encryption
  • Secure payment processing
  • Restricted access controls
  • Secure hosting environments

While no system can guarantee absolute security, we take reasonable steps to protect your information.

14. Children’s Privacy

This Website is not directed to individuals under 18 years of age.

We do not knowingly collect personal information from children.

15. Policy Updates

We may update this Privacy Policy periodically.

The updated version will be posted on this page with a revised “Last Updated” date.

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